HP helps customers take advantage of ITIL v3
ConvergenceAsia staff
29/05/2007

HP has announced it has enhanced its service management portfolio to help IT organisations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service management practices, known as ITIL v3.

ITIL v3 is a framework of global IT management best practices intended to help facilitate the delivery of high-quality IT services across the complete service management lifecycle. In conjunction with this framework, the refreshed HP Service Management portfolio helps customers align IT operations, applications and strategy to achieve better governance, compliance and efficiency across the IT environment and ultimately, to demonstrate more IT value to the business.

"With the creation of ITIL v3, we have shifted from IT process-centric practices (ITIL v2) to a more general, overarching service-centric approach across service strategy, design and transition so enterprises can be more effective and efficient at synchronising IT strategy with business needs," said Sharon Taylor, Chief Architect of ITIL v3.

New HP ITSM Assessment Services and HP Improvement Services address a critical component for the service management lifecycle by analysing ongoing processes in comparison to ITIL v3 best practices. The Assessment Services provide a benchmark for process improvement recommendations, while the Improvement Services, which now can be offered as a standalone service no longer requiring a contract, deliver a tailored improvement plan.

The HP Service Management portfolio combines education, consulting, support and software in a set of six solutions that address all aspects of service management, including: Demand and Portfolio Management, Business Service Management, Asset and IT Financial Management, Consolidated Service Desk, Change and Configuration Management, and Infrastructure Management.

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