Compuware supports ITIL version 3
ConvergenceAsia staff
19/09/2007

Compuware has announced that its Vantage IT Service Management (ITSM) solution now supports ITIL Version 3 continual service improvement for automated service measurement and quality improvement.

Compuware is the only software vendor to support Six Sigma for service management using advanced Six Sigma techniques. “The new continual service improvement phase in ITIL v3 is crucial to help IT organisations provide high quality service in the face of evolving business demand,” said Sven den Boer, lead author of the itSMF’s management book: Six Sigma for IT Management and Managing Director for ProjectsOne. “Six Sigma continues to drive ITIL as a practical quality approach to IT service management, and leading companies have already realised tangible results from the two practices.

“ITIL v3 is a significant upgrade that will enable service management efficiencies throughout the application life cycle,” stated Tim Grieser, Program Vice President, Enterprise System Software, IDC. “Compuware has been a leader in applying Six Sigma methods for continual improvement within the IT service management domain, which aligns well with ITIL v3.”

ITIL, or Information Technology Infrastructure Library, is a vendor-neutral, best-practice approach designed to help organisations deliver high-quality IT services. Version 3, the latest revision of ITIL, provides a significant and evolutionary update.

Six Sigma is a widely accepted methodology for service quality improvement that complements ITIL. Together, ITIL and Six Sigma – the latter of which is already leveraged within Compuware Vantage – help IT further integrate with the business and improve service delivery throughout the life cycle.

For more information on how Compuware Vantage supports all five stages of the ITIL Version 3 life cycle, please visit www.compuware.com/pressroom/news/6770_ENG_HTML.htm.

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