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MANAGEMENT > SERVICE MANAGEMENT
Compuware supports ITIL
version 3
ConvergenceAsia staff
19/09/2007
Compuware has announced
that its Vantage IT Service Management (ITSM) solution now supports ITIL
Version 3 continual service improvement for automated service measurement
and quality improvement.
Compuware is the only software vendor to support Six Sigma for service
management using advanced Six Sigma techniques. “The new continual service
improvement phase in ITIL v3 is crucial to help IT organisations provide
high quality service in the face of evolving business demand,” said Sven den
Boer, lead author of the itSMF’s management book: Six Sigma for IT
Management and Managing Director for ProjectsOne. “Six Sigma continues to
drive ITIL as a practical quality approach to IT service management, and
leading companies have already realised tangible results from the two
practices.
“ITIL v3 is a significant upgrade that will enable service management
efficiencies throughout the application life cycle,” stated Tim Grieser,
Program Vice President, Enterprise System Software, IDC. “Compuware has been
a leader in applying Six Sigma methods for continual improvement within the
IT service management domain, which aligns well with ITIL v3.”
ITIL, or Information Technology Infrastructure Library, is a vendor-neutral,
best-practice approach designed to help organisations deliver high-quality
IT services. Version 3, the latest revision of ITIL, provides a significant
and evolutionary update.
Six Sigma is a widely accepted methodology for service quality improvement
that complements ITIL. Together, ITIL and Six Sigma – the latter of which is
already leveraged within Compuware Vantage – help IT further integrate with
the business and improve service delivery throughout the life cycle.
For more information on how Compuware Vantage supports all five stages of
the ITIL Version 3 life cycle, please visit
www.compuware.com/pressroom/news/6770_ENG_HTML.htm. |
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