Wipro and Compuware partner to drive continual service improvement
ConvergenceAsia staff
24/09/2007

Compuware and Wipro has announced a partnership to enable organisations to continually improve service quality by leveraging ITIL v3 and Six Sigma.

Wipro’s Business Service Analysis, Transformation and Optimisation (BATON) consulting solution includes Compuware’s Vantage Service Manager, the first service management product to automate Six Sigma techniques.

The BATON solution helps organisations improve IT service quality by focusing on and prioritising areas that impact the business most. By leveraging Vantage Service Manager, the partnership delivers service quality measurement and reporting to help IT baseline service level performance, quantify improvement for return on investments and sustain service quality improvement and continual measurement to ensure the effectiveness of ongoing improvement efforts.

“ITIL v3 emphasises continual service improvement and recognises the need for other industry accepted practices such as Six Sigma,” said Suraj Prakash, Wipro Vice President, Quality Consulting Group. “Vantage Service Manager helps IT automatically collect, measure and analyse data to provide meaningful information to business and IT executives. Moreover, with Vantage’s proven Business Service Management capability, this further integrates IT with the business.”

ITIL v3’s new seven-step improvement process in the continual service improvement phase complements Six Sigma’s DMAIC (Define, Measure, Analyze, Improve, Control) model. Each of the seven steps fits under the DMAIC phases, forming a natural extension of Wipro’s Six Sigma consulting experience and the Six Sigma techniques built into the Vantage solution.

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