EDS Asia Pacific standardises on BMC Atrium CMDB
ConvergenceAsia staff
17/07/2008

EDS Asia Pacific, a global technology services company, has standardised on the BMC Atrium Configuration Management Database (CMDB) to improve service management delivery to its clients, the company announced. EDS Asia Pacific’s service management clients include many of the region’s leading financial services, telecommunications, consumer goods, healthcare and energy companies.

BMC Software is a global provider of enterprise management solutions. A key part of BMC’s Business Service Management solutions, the BMC Atrium CMDB provides EDS with a central, integrated repository to monitor and manage the people, processes, and technologies that make up a client’s IT infrastructure. By leveraging this ‘single source of truth,’ EDS can identify incidents before they impact the client.

The BMC Atrium CMDB is a central piece of EDS’ IT Infrastructure Library (ITIL)-aligned delivery platform, and one of the initiatives EDS used to reduce IT incidents in their client environments by 72 per cent in 2007. A further 50 per cent reduction in incidents expected in 2008.

EDS’ first client implementation of the BMC Atrium CMDB was for one of Australia’s largest commercial institutions. In less than twelve months, EDS fed more than 225,000 configuration items (CIs) from the organisation’s IT infrastructure into the BMC Atrium CMDB. That process produced an accurate central view of the organisation’s IT environment, enabling EDS to meet and exceed the terms of the service level agreements with its client.

Dr. Tony Parsons, executive director of EDS Asia Pacific’s service management capability program, said, “Our clients expect EDS to know service management and deliver consistent, high quality solutions and services. A standard approach to service management is critical to continually improving service levels and exceeding our customers’ growing expectations. To achieve these goals, we have made the BMC Atrium CMDB the cornerstone of our service management delivery. As a result, we can detect problems faster, understand the cause and effect, validate the impact and then fix and restore service with minimal impact to the business.”

The standardisation is a key part of EDS’ push to improve its global delivery capability by centralising functions across six Centres of Excellence worldwide. Leveraging EDS’ standardised approach to service management delivery across the globe, the EDS Centre of Excellence for Asia Pacific - located in Burwood, Australia – has fully adopted and implemented the BMC Atrium CMDB for client implementations. EDS Asia Pacific plans to roll out the BMC Atrium CMDB across its client portfolio.

“BMC and EDS enjoy a very strong partnership in Asia Pacific and our mutual customers are no longer looking for organisations to manage a patchwork IT infrastructure. They need a central view of the overall IT environment that maps directly to the business services they support. Without a CMDB, this isn’t possible,” Mike Davies, BMC’s managing director for Australia and New Zealand.

“BMC and EDS are leading the way in delivering the technology and services for this crucial alignment enabling the management of client infrastructures faster, proactively, and more effectively,” he added.

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