Enterprise digitalisation continues


20 January 2016
Wong Heng Chew of Fujitsu Singapore

As businesses become more and more digitalised, thanks to industry trends such as Smart Nation, IoT and BYOD, the need for organisations to be equipped with the right IT infrastructure and solutions is greater now more than ever. Fujitsu sees a number of ICT trends that will shape how companies evolve in the digital age.

Business-driven IT

Bimodal IT will become a thing of the past. The traditional IT role has two distinct modes – the Systems of Record (SoR), which is primarily process-driven, and facilitates and automates business processes, as well as the Systems of Engagement (SoE), which is mainly data-driven and leverages analytics to gather insights and drive innovation.

To sustain competitiveness, the SoR and SoE will have to work together, and be managed alongside any cloud or on-premise IT. True digital innovation entails SoE, which includes technologies in the areas of mobile, big data, IoT and artificial intelligence, being utilised to complement SoR, the traditional means of recording and storing data within the organisation.

Data is driving innovation

More organisations will leverage on data to drive business strategies and product innovation. Predictive analytics, which makes use of data and machine learning techniques to help analysts identify the likelihood of future outcomes based on historical data, is expected to be particularly useful for the manufacturing industry.  

Predictive analytics have also now become more cost effective as businesses are now able to opt for deep and scalable data processing via open source software. It is worth noting, however, that price is not the only advantage that such software holds, as its accessibility for security audits and the willingness to share information amongst users make it a very compelling and popular software option.

With these developments, a firm’s competitive advantage will no longer be determined by the ownership of proprietary technology, but rather on the ability to leverage data and gather insights to drive informed decision-making.

Enterprise security is a growing concern

The highly interconnected systems and avalanche of data have created a hyper-connected world that, while advantageous, also poses great security concerns. An EY annual survey results show that nearly a third of Singapore organisations believe that their companies are not well-prepared to detect sophisticated cyber-attacks. Among the biggest security breaches in Singapore in recent years is the hacking of over 1,500 SingPass user accounts. Incidents like this highlight the value of safeguarding IT systems through a robust IT environment with central governance of IT systems.

Continued enterprise digitalisation beyond 2016

We will continue to see enterprises leveraging digital technologies to boost competitiveness and operational efficiency, even beyond 2016. In order to fully take advantage of the opportunities that digitalisation brings, it is essential for organisations to have an integrated IT function to drive growth, leverage data analytics to fuel innovation, and implement a robust IT environment to ensure the security of its systems.

Wong Heng Chew is country president of Fujitsu Singapore.