Thailand’s AIS signs consulting contracts with Convergys 
ConvergenceAsia staff
20/06/2008

Relationship management company Convergys has signed two transformational consulting contracts with Advanced Info Service (AIS), the largest wireless operator in Thailand.

Under the terms of the multi-year contracts, Convergys will provide advisory services to transform AIS’ customer relationships, using relationship management insight and technologies developed and applied as one of the world’s largest outsourced contact centre companies.

Surawat Shinawatra, Managing Director, Advanced Contact Centers, AIS said, “The Convergys solution will enable AIS to keep up with the cutting-edge advances in contact centre operations, allowing us to improve customer retention across multiple customer touch points.”

AIS will use Convergys’ solutions and consulting methodologies to reduce churn, retain customers longer, and increase sales, turning the contact centre into a sales and service centre. An important relationship management tool, Convergys’ Dynamic Decisioning Solution will be a key component of the solution allowing customer service agents to provide consistent and proactive care to AIS customers.

Said Iain Hackett, vice president and general manager of Convergys’ Asia-Pacific operations, “By creating a customer driven sales culture where systems, communication, and routines align to customer needs, we can assist AIS in transforming its customer relationships.”

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