APAC Customer Services awarded StarHub contract 
ConvergenceAsia staff
24/07/2008

APAC Customer Services, a provider of customer care services and solutions, has announced that StarHub, Singapore's second largest info-communication company, has selected APAC to provide customer care and back office processing services.

As part of the agreement, APAC will provide StarHub with support to complement its existing Singapore operations. Services will include billing and technical support, in addition to provisioning for StarHub's wireless, cable online and cable TV services.

"As we looked to outsource our customer care services we searched for a company that not only provides the highest level of customer service, but one that also has a solid, proven track record in Asia Pacific," said Diana Lee, Head of Customer Service for StarHub.

APAC rose to the top as our first choice as they have proven to be a quality-focused, driven organisation, she said.

APAC Customer Services, which begun in 1973, provides customer care services and solutions for market leaders in healthcare, financial services, business services, publishing, communications and travel and entertainment industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance.

Said Michael P. Marrow, President and CEO for APAC, "Together, StarHub and APAC will continue to exceed the high level, quality experience their customers deserve."

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