Amara Group selects Alcatel-Lucent to improve visitors’ experience
ConvergenceAsia staff
20/11/2007

The Amara Sanctuary Resort Sentosa, a hospitality property in Singapore, has awarded global communications solutions provider Alcatel-Lucent a contract for the delivery of an IP telephony infrastructure.

The Amara Sanctuary Resort Sentosa is a 121-room boutique resort to be built by the Amara Group on a 3.5 hectares parcel that includes four old colonial buildings. The resort will leverage leading-edge technology to offer hotel guests unprecedented convenience and communications capabilities at the touch of a button once the project is completed by end 2007.

Alcatel-Lucent will be delivering the OmniPCX Enterprise IP telephony system, which will be fully integrated with special XML software applications jointly developed for the resort with its application partner, Malaysia-based FCS Computer System.

“The Sentosa project will transform the Amara Sanctuary Resort into a world-class island destination, and we will see the Amara Sanctuary Resort setting the benchmark not only in luxury accommodation and holiday making, but also in the way that the latest IP telephony technology from Alcatel-Lucent is used to enhance the guest experience,” said Corinne Teo, Group Systems and Quality Manager, Amara Sanctuary Resort.

Guests will be able to access hotel features and services on IP phones in their own rooms, as well as enjoy wireless IP access throughout the hotel premises. These features include up-to-date weather reports, tourist and visitor information, and resort facility guides. These applications will reside on both the advanced Alcatel-Lucent’s IP phones in-room, and the resort’s web site.

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