Japan Post expands Salesforce platform deployment
ConvergenceAsia staff
10/09/2007

Salesforce.com has announced that Japan Post will deploy the Salesforce Platform to an additional 40,000 users.

Japan Post tapped Hitachi Software Engineering (HitachiSoft), a salesforce.com partner in Japan, to develop a custom, on-demand application for reporting customer inquiries and compliance-related issues as the world’s largest financial institution advances toward privatisation in October of this year.

This latest implementation is in addition to the 5,000 users that Japan Post announced for its Salesforce Platform-based customer information management solution in April of this year, bringing the total number of Salesforce Platform subscribers at Japan Post to more than 45,000 and making it the largest on-demand platform deployment in the world. 36,000 of these subscriptions were activated on July 31, 2007.

In addition to delivering mail and selling stamps, Japan Post serves as a savings bank and provider of financial products to individuals, and is the largest financial services firm in the world in terms of asset holdings.

Japan Post’s latest custom-developed, Salesforce on-demand application enables employees stationed at 24,000 post offices across Japan to report customer and compliance-related issues to regional branches and Japan Post headquarters in Tokyo. By swiftly and securely reporting customer issues and improving business processes, Japan Post is laying the foundation for raising service levels and strengthening internal compliance as the public corporation moves toward privatisation in October 2007.

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