CrimsonLogic rolls out enhanced SingPass system
ConvergenceAsia staff
27/11/2007

eGovernment solutions provider, CrimsonLogic has announced that it has successfully rolled out an enhanced Singapore Personal Access (or SingPass) system.

Serving three million registered users, SingPass is a common online ID and password for users to transact with the Government online.

With the enhanced SingPass system, users can now reset their password online. Users are required to first answer questions about themselves correctly, before receiving a code on their pre-registered mobile phones and another code on the online screen. Users can then use these codes together to reset their password. Users can also enjoy the ease and convenience of a single log-in page instead of the previous two-step process.

The new features were added in response to user feedback. Currently, users who have forgotten their passwords have to go to a SingPass counter to have it reset, or submit their request online for a new password to arrive by post four working days later.

Commenting on the new features for SingPass, Pauline Tan, Senior Director, Government Chief Information Office of the IDA said, “With increased online connectivity and mobility among infocomm users, the Government has to ensure that SingPass continues to serve users effectively and efficiently when they access government e-services.”

Since the launch of SingPass in March 2003, the total volume of SingPass authentication transactions have increased from 4.5 million in 2003 to 18.9 million in 2006, representing a more than three-fold increase in usage over four years.

Starting from 25 November, users can call the new SingPass hotline 68877377 or email singpass-helpdesk@crimsonlogic.com if they have queries or require assistance in using SingPass.

The new hotline, SingPass website and system administration will be managed by CrimsonLogic, who was appointed by the Government through a competitive tender to develop, operate and maintain SingPass in April 2006. SingPass was previously managed by the Central Provident Fund Board.

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