Alcatel-Lucent, Convergys to provide operators with converged billing and customer care solution
ConvergenceAsia staff
28/05/2008

At the Management World conference, global communications solutions provider Alcatel-Lucent and Convergys have announced they have signed a multi-year non-exclusive agreement to integrate Convergys Infinys applications into Alcatel-Lucent's Business Support System (BSS) solution. Convergys is a global leader in relationship management.

The resulting billing solution combines Convergys' and Alcatel-Lucent's leading product portfolios to give service providers a single BSS solution that meets today's demands for convergent services.

"This partnership provides a key element of the converged BSS solution addressing service provider needs to improve business operations, with a single business software system that supports different payment methods, different services (voice, multi-media, blended lifestyle services), along with the evolution to fixed mobile convergence," said Jean-Pierre Gaillat, Alcatel-Lucent's VP of the global OSS/BSS and Software Integration Professional Services Practice.

Through this agreement with Convergys, Alcatel-Lucent now offers a complete, pre-integrated billing, rating and customer care solution which can help reduce operating costs, improve the customer experience and increase customer spend while helping to reduce churn.

Bob Lento, President Information Management at Convergys said this reseller agreement breaks new ground for Convergys. "By working with Alcatel-Lucent we are extending our business model to enable more operators to benefit from the fully convergent pre- and post-paid capabilities of Infinys. It also allows us to extend our distribution reach into new geographies and markets."

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